Frequently asked questions

  1. How long will it take for my order to arrive?

    Standard Shipping (Spain): 2 to 5 business days.
    Express Shipping (Spain): 1 to 4 business days.
    International Express Shipping (Croatia, France, Italy, Portugal, and Greece): 2 to 7 business days.
    All orders are prepared and shipped within a maximum of 1 business day. The indicated times are estimates and may vary due to reasons beyond Podenco Active's control.

  2. Do you offer free shipping?

    Yes. Shipping is free for all orders over €50, both domestic and international.

  3. Can I track my order?

    Yes. All orders include a tracking number that will allow you to know the status of your shipment at all times. We will send it to you by email once the order has been dispatched.

  4. What payment methods do you accept?

    We accept the following payment methods:
    Credit or debit card (Visa, Mastercard, American Express, Maestro)
    PayPal
    Apple Pay / Google Pay
    UnionPay
    Shop Pay
    All payments are made using secure and encrypted systems, complying with international security standards (SSL and PCI DSS).

  5. Can I cancel or modify my order?

    If your order has not yet been shipped, you can contact us to request its cancellation or modification.
    In case of delay in preparation or shipping due to lack of stock or other causes, we will inform you and you can cancel and receive a full refund.

  6. What is your return and refund policy?

    You can consult our full policy at: Refund Policy
    There you will find information on deadlines, conditions, and how to request a refund.

  7. What if there is a problem with my order?

    If your order arrives damaged, incomplete, or you have any issues, please contact us immediately:
    Contact Form
    Email: info@maisonpodenco.com
    We commit to responding and resolving any problem as soon as possible.

  8. Do you ship internationally?

    Yes, we ship internationally to Croatia, France, Italy, Portugal, and Greece with the same free shipping conditions for orders over €50, and the available method is International Express Shipping.

  9. Where can I find the terms and conditions?

    Our full Terms and Conditions are available at: Terms and Conditions